WELCOME TO THE DIGITAL WORLD INDUSTRY 4.0

WITH OUR AUGMENTED SERVICE SUPPORT

Welcome to Industry 4.0 - Augmented Service Support

Get the edge you need with know-how and smart service solutions.

Smart Automation – For smart Factories!

With our augmented service support, we can communicate with you worldwide in real time, visually inspect your systems and make initial error forecasts. Manage your service cases around the clock using our app on your smartphone, tablet or smart glass. All relevant information is documented on our service platform clearly, securely and comprehensibly.

Augmented Reality means interactive communication between service technician and customer via app using hardware such as smartphone, smart glass or tablet.

Simply test our augmented service support for three months and let us convince you of the many advantages of the LWB support solution during a personal live demo.

Cloud-based, mobile and hands-free - the remote service platform

OUR FIELDS OF APPLICATION

7 REASONS FOR OUR AUGMENTED SERVICE SUPPORT

Live picture, audio & video
Document management
Multi-user video connection
Share documents & desktop
Live image editing
Record video sequences
Messanger translation

Advantages of our augmented service

We support worldwide

Augmented service reduces the response time - regardless of location

Targeted error analysis

We are connected to your operator on site via live video call and can analyze the problem together. The tools of augmented reality support us in this.

Capture change requests faster

Augmented service enables you to clarify your change requests quickly and easily, without having to be on site.

Reduce downtimes

With the guidance of our service team, you will be able to repair damage or errors (outside the warranty) yourself. By avoiding travel expenses, your effort remains manageable.